Refund Policy

Thank you for shopping at TRIG.COM.BD

Refund policy

After received of product(s), in case accepted product problems (eg: product(s) broken, cracked, wrong size, product does not work, product does not match the product picture that shown on website, etc.), you can get the full price of the purchased product subject to the following conditions.

1) Products can only be returned and refund if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

2) After receiving delivery of your ordered products, within the maximum of 24 hours, you will need to mail to 'support@trig.com.bd' or call us for compliance to number +8801844488898 and +8801844488897. FACEBOOK OR OTHER MESSAGES/MESSENGER COMPLAINT NOT ACCEPTABLE!

3)You must have to show/send us the proof of product problems.

4) Complaint Box opened 9:30AM to 4:30PM (except government holiday) to response on email and attend on phone.

5) FACEBOOK OR OTHER MESSAGES/MESSENGER COMPLAINT NOT ACCEPTABLE!

6) In case of refund, if product(s) broken or cracked, you will need to mail to support@trig.com.bd with the products image status.

7)  In case of full refund, if wrong size, product does not work, product does not match the product picture that shown on website, the products must be completely intact with box and unused.

8)In case we are unable to  Exhange/Replace your product problems.

9) After complain you must return the product(s) to the office of concern courier (from that courier you have received the product(s)) or TRIG.COM.BD's office by own responsibilities within a maximum of 4 (four) days.

Our Complaint Team will call you for any complaints related to products and services. For this, we want you to be activated on the registered phone until your complaint is resolved. If the given number gotten OFF, the alternative number must be active. You will need to tell us the way to refund money for the refund. If we do not receive any kind of cooperation within 15 working days on phone or email, we will consider your complaint to be settled.

Note:

1. Product(s) order will be delivered subject to stock.

2. If you are refunded after ordering the product on the cash-on delivery, the refund will be refunded within 30 working days to bKash or rocket number for your registered number for refund money.

3. After order confirmation, TRIG.COM.BD has the power to cancel your order at any time due to inevitable reasons. In the case of paid advance, you need to return the product to the concern courier.  After giving back the product(s) from that courier, TRIG.COM.BD will be refunded advance payment to your registered financial account (bKash no. / Rocket number / card no. and other) within a maximum of 30 working days after the return of TRIG.COM.BD product(s).